1. **Job Title**
Customer Care Executive

2. **Company Overview**
Join a leading telecommunications giant dedicated to connecting millions across India. We are at the forefront of innovation, delivering seamless connectivity and unparalleled services to our valued customers, and constantly striving to enhance their digital experience.

3. **Role Summary**
As a Customer Care Executive, you will be the primary point of contact for our customers, providing exceptional support and resolving their queries efficiently. This role involves handling a diverse range of customer interactions, ensuring a positive experience, and contributing directly to our reputation for service excellence.

4. **Key Responsibilities**
* Respond to customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
* Diagnose and resolve customer issues related to billing, network, product features, and service subscriptions.
* Provide accurate information about company products, services, and ongoing promotions.
* Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
* Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.
* Escalate complex or unresolved issues to the appropriate internal teams for further investigation.
* Adhere to company policies, procedures, and quality standards for all customer interactions.
* Gather customer feedback to help improve service delivery and overall customer satisfaction.

5. **Required Skills & Qualifications**
* 0-3 years of experience in a customer service or call center environment, preferably in the Telecom industry.
* Excellent verbal and written communication skills in English and at least one regional Indian language.
* Minimum 10+2 (Higher Secondary) qualification; a Bachelor's degree is an added advantage.
* Strong problem-solving abilities and a genuine customer-centric approach.
* Proficiency in basic computer operations and ability to navigate multiple systems simultaneously.
* Flexibility to work in rotational shifts, including weekends and public holidays, as per business requirements.

6. **What We Offer**
* A competitive salary package commensurate with your experience and skills.
* Clear pathways for career growth and professional development within the organization.
* A dynamic, supportive, and inclusive work environment that fosters learning and teamwork.
* Comprehensive training programs and ongoing learning opportunities to enhance your skills.
* Attractive employee benefits and recognition programs designed to reward your contributions.

7. **How to Apply**
Interested candidates are invited to apply online with their updated resume and cover letter.